Policies

Order Processing and Shipping

Orders are processed within 1–3 business days (excluding weekends and major holidays).

Once processed, standard domestic shipping takes 2–5 business days with full tracking provided via email.

Signature confirmation is required on high-value bundle orders to ensure secure handoff.

 

Incorrect Addresses and Undeliverable Packages

Customers are responsible for entering the correct and complete shipping address (including apartment, suite, or unit numbers) at checkout.

If a package is returned to us by the postal carrier marked as "Undeliverable," "Insufficient Address," or "Refused," the customer is responsible for covering the cost of reshipping the item.

If an undeliverable order is canceled rather than reshipped, original shipping fees are non-refundable, and a 15% restocking fee will be deducted from any eligible store credit.

We are not liable for packages misdelivered or lost due to customer address errors.

 

Lost, Stolen, or Damaged Packages

Once a package is transferred to the shipping carrier, responsibility transfers to the carrier. We are not liable for lost, stolen, or delayed shipments showing confirmed delivery status. If your package goes missing after a "Delivered" scan, please file a claim directly with the designated postal carrier using your tracking number.

 

Fraud Prevention and Chargebacks

We enforce a strict zero-tolerance policy for fraudulent chargebacks and payment disputes.

Billing and shipping addresses must match. If billing details cannot be verified by our fraud analysis system, the order will be canceled immediately without notice.

Filing a chargeback or dispute for an order that has been fulfilled and confirmed as delivered to the shipping address provided constitutes fraud. All confirmed tracking records, delivery timestamps, IP addresses, and signed delivery receipts will be submitted directly to the cardholder’s financial institution and local merchant-protection agencies.

Customers who initiate fraudulent disputes will be permanently blacklisted from placing future orders or booking salon appointments.

 

Returns and Exchanges

Due to strict hygiene regulations and the sanitary nature of raw human hair extensions, all sales are final. We do not accept returns, exchanges, or refunds under any circumstances once an order has been shipped. Please inspect your bundles upon arrival; any order discrepancies must be reported in writing within 48 hours of delivery.